Refund Policy

This Refund Policy explains how refunds, cancellations, and order issues are handled for orders placed through Takosan website, QR ordering system, or digital ordering experience.

Takosan prepares food orders fresh and on demand. Because food items are perishable and prepared specifically for each order, we generally cannot accept returns once an order has been prepared, served, dispatched, or collected.

Refunds may only be considered in the situations described below.

You may request to cancel an order as soon as possible after placing it. A cancellation may be accepted only if the order has not yet been accepted by the restaurant, prepared, sent to the kitchen, served, dispatched, or collected.

Once preparation has started, Takosan may not be able to cancel the order or issue a refund.

• You were charged but the order was not received by Takosan.
• A payment was duplicated by mistake.
• A paid order was cancelled by Takosan.
• A major item was missing from your order.
• You received the wrong item.
• The order had a serious quality issue that was reported promptly.
• A technical issue caused an incorrect charge.

If there is a problem with your order, contact Takosan as soon as possible on the same day of the order.

To help us review the issue, please provide:

• Your order number, if available.
• The phone number used for the order.
• The branch name, if applicable.
• A clear description of the issue.
• Photos, if relevant.

Approved refunds are processed back to the original payment method and may take several business days depending on your bank.